Frequently Asked Questions (FAQ) – FreshWave

Last Updated: October 3, 2025

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1. How long does shipping take?

Our standard delivery time is 6–15 business days, depending on your location. All orders are processed within 24–72 hours after purchase and include tracking information.

2. Do you ship internationally?

Yes! We ship worldwide. Shipping times and costs vary depending on your location and will be shown at checkout.

3. Can I track my order?

Absolutely. Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.

4. How can I return or exchange an item?

You can request a return or exchange within 14 days of delivery. Items must be unused and in their original packaging. Please contact us at Info@freshwaveofficial.com for return instructions.

5. What if my item arrives damaged or defective?

If your item is damaged or defective, please email us within 7 days of receiving your order, including photos of the issue. We’ll replace the item or issue a full refund.

6. Can I change or cancel my order?

Orders can be changed or canceled within 12 hours of purchase. After this period, the order may already be processed. Please contact us immediately if you need to make changes.

7. Is my payment information secure?

Yes — all payments are processed securely through Shopify’s encrypted payment gateways. FreshWave never stores your credit card details.

8. Do you offer warranties on your products?

Yes! All FreshWave products come with a one-year warranty covering manufacturing defects. Contact us if you experience any issues during this period.

9. How do I contact customer support?

We’re available 24/7 to assist you. You can reach our friendly support team anytime at:

📧 Email: Info@freshwaveofficial.com
📞 Phone: +1 917-672-1721

Thank you for choosing FreshWave — we’re here to make your shopping experience simple, safe, and satisfying!